Helping you to reach your Business Goals

Training Courses - Our Discovery Training Range

Please make your selections from the options below. When you have completed your selection you will be asked for your contact details, please enter the desired dates for your training in the notes section. If you need any help what so ever in booking your course please call UK +44 (0)7775 900 333 or Europe +356 999 777 59 email us at info@mdmello.com.
The courses are designed to be informative, stimulating and motivational.

1) Obtain higher spends from your customers
2) Attract new business
3) Increase your customer loyalty
4) Increase customer satisfaction


You can purchase via Credit Card, PayPal or request a direct invoice* all prices are per person, Vat will be added at the current rate.


Customer Service Training Course - Developing Skills
Customer Service Training Course - Developing Skills

Training with two options:

Online, One-2-One, In real time with an international trainer at times to suit you (2 Sessions)

or:

One-2-One, in person, at your offices or venue with and international trainer. (1/2Day)


Gain an appreciation of the elements of great customer service and how to integrate them into your own work.

This course forms a good introduction into what clients expect, think but don’t say and how they respond to the way they are being treated.

We will share good working practice and ideas from some of the top rated customer friendly businesses. Delegates will gain a valuable understanding on how to make customers comfortable as well as develop an introduction to helpful selling.

The course will be useful for any customer facing staff, either in retail face to face work or working on the telephone. The delegates will gain an insight to how great customer service can translate into higher revenue.


Price per person.
Select Course Type:
£ 199.00
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Sales Training Course - Developing Skills
Sales Training Course - Developing Skills

Training with two options:

Online, One-2-One, In real time with an international trainer at times to suit you (2 Sessions)

or:

One-2-One, in person, at your offices or venue with and international trainer. (1/2Day)


The course establishes the key elements of the sales engagement and why they are important.

We will share well developed techniques used by successful sales operations. Delegates will gain a valuable understanding on the selling and buying process and an introduction to increasing sales effectiveness.

The course will be useful not only for sales staff but anyone interested in developing an understanding on how to increase sales revenue in a pleasant and professional way.


Price per person.
Select Course Type:
£ 199.00
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Objection Handling Course - Dealing with Customer Issues and Questions
Objection Handling Course - Dealing with Customer Issues and Questions

Online Training - One-2-One, in real time, with and international trainer.

A popular session on dealing with customer objections and questions, and dealing with them effectively. It will outline and resolve many of the customers’ reasons for not buying or not being satisfied.

This module is a half day program from 9.30 am. to 1.30 pm.

The course establishes the common area of customer questions and objections and what is needed to deal with them effectively.

The session is very interactive and allows delegates to question and discuss real life issues and develop effective strategies to deal with them.

The course will be useful to not only sales and customer service staff but anyone who is in contact with customers on the phone or face to face.


Price per person for 1 online session.
£ 149.00
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Call Centre Telesales Training Course - Developing Skills
Call Centre Telesales Training Course - Developing Skills

Online Training - One-2-One, in real time, with and international trainer.

An appreciation of how to be successful on the telephone.


The course establishes the key elements of the Telesales engagement and why they are important.

The course will cover the elements of what makes a really good sales call and an understanding on how customers react during the sales process.

The course will be useful to anyone involved in selling on the telephone or making appointments. Delegates will have clear understanding of what is required to be successful making sales and influencing on the telephone.


Price per person 1 online session.
£ 199.00
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SEO Search Engine Optimisation -  Training Course - Developing Skills
SEO Search Engine Optimisation - Training Course - Developing Skills

Online Training - One-2-One, in real time, with and international trainer.

An appreciation of how SEO can deliver more customers to your website.

An introduction and basic understanding of the techniques involved in Search Engine Optimisation

What is SEO (Search Engine Optimisation) - and how it is used to drive value to web based businesses.
The relationship between Business marketing and SEO
The key elements of SEO, why it is so vital to business growth
SEO Terminology, what it all really means.
How search engines rank sites, what is page ranking?
What factors are really important to search engines?
Is it possible to guarantee a page one ranking in Google?
Website looks verses website performance, what is important to you?

This module is 1 online session.

Price per person 1/2 Day Session.

(For detailed 6 Module SEO Courses please contact us 07775 900 333 WhatsApp, Text or Call)
£ 199.00
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Up-Selling and Cross-Selling - Training Course
Up-Selling and Cross-Selling - Training Course

Online Training - One-2-One, in real time, with and international trainer.

Most businesses have increased their marketing spend considerable over the last few years, customer acquisition is expensive and we all need to ensure that client spend is maximised when they visit our businesses. Making up-selling and cross-selling a way of life for your business can provide amazing added value not only in financial terms. Your teams job satisfaction and motivation can be enhanced by simply doing a more stimulating job and, your clients will absolutely respond to the additional care and help they receive to find and enjoy more products and services from your business.

Suggested Topics
Understanding Client thinking
upsellin-training-malta

Client demographics and spending
How do they make buying decisions
What do Clients really want from us
Key Skills essential for Up-Selling
Product opportunities
Features & Benefits
Practical Examples
Role Play if required
Questions & Summary


This module is 1 online session.


Price per person 1/2 Day Session,
£ 149.00
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Order a SEO Optimisation Report
Order a SEO Optimisation Report

Order an SEO optimisation report for a webpage and one keyword or search term.

  • Get valuable information on your website
  • How you compare with your competitors
  • Factors that you need to change to improve
  • (Report only Price) in PDF Format.
  • Includes 30 min evaluation and analysis online meeting.

Price is per Report for one keyword or phrase.

£ 75.00
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Consultancy & Services
Consultancy & Services
Payment of Consultancy and Business Services.

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£ 1.00
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Thank you for your interest in our business.

All our on site courses will include:
Audio Visual Training Materials
Sound System
Training Handouts
Access to our website download area.
Also at additional nominal cost certificates of attendance.

*Please note: Full Payment must be received for training to be organised
Subject to change, availability and final confirmation