Helping you to reach your Business Goals

Telephone Training - Being Comfortable on the Phone



We run a training session on the factors that make all staff more comfortable on the phone. This is useful to all staff and not just your call centre team. The focus is to ensure your team understand the factors that really help to engage your customers and clients. This is particularly relevant to all of your incoming call handlers and receptionist.

What makes a great phone call?

  1. The call opening
  2. Tone, style and speed
  3. Listening skills and opportunities
  4. Dealing with questions and questioning
  5. Dealing with difficult customers
  6. Product knowledge

Your team will learn some useful tips and information to make your customers more comfortable and open to suggestion on the phone. We aim to make your teams totally professional in their call handling.


Call Mark D’Mello

T +356 2734 2390
M+356 999 777 59
E info@mdmello.com
W www.mdmello.com