Helping you to reach your Business Goals

Call Centre Agent Coaching




We are able to offer a number of services in this area:

Agent Coaching
We can provide coaching services to your agents and improve the performance of your teams. We have tried and tested methods and offer full documentation and reporting to move you agents forward. The coaching is done in a fun and discreet way that will be comfortable for your agents and help to build their confidence and technique.

Coaching Training
We provide an excellent training course for your team leaders and managers. The course will give them all the skills they need to be able to lift their teams performance. It includes access to all our coaching documents and reference material. The training is very hands on and we work with your actual agent calls and data.

Call recording coaching
Call monitoring coaching
Grading and marking calls
Offering effective advice
Keeping records
Outbound sales coaching
Motivating work rates for success

Call Mark D’Mello

T +356 2734 2390
M+356 999 777 59
E info@mdmello.com
W www.mdmello.com